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Frequently Asked Questions

A List of Common Queries at Your Disposal


What is live-in care?

24 hour live-in care is available for elderly people or younger adults. It is an affordable alternative to a care home that gives you control over your care, bringing you consistent, one-to-one support.

Our 24-hour one-to-one care and support in your home ranges from companionship care to complex care for health issues such as dementia, multiple sclerosis (MS), Parkinson’s disease and cerebral palsy.

A professional care worker is matched to you, your care needs and your situation. They come and live with you, giving you one-to-one support seven days a week, in the comfort of your own home.

How does Live-in care work?

You or your loved ones carry on living at home, which means you can keep your normal routine, as much as possible. Friends and family can visit whenever you want. Just because you need care and support, it shouldn’t mean you have to give up doing all the things you love.

The 24-hour care provided by your care worker gives your loved ones great peace of mind. You’re not alone in the house. And if you suddenly need help at night, there’s already someone on hand.

Reassurance also comes in the shape of the Care Quality Commission, which has rated all three of our live-in care regional teams as ‘Good’.

How safe is live-in care during covid-19?

During COVID, live-in care at home is one of the safest and most comfortable forms of care. You can self-isolate in the comfort of your own home, in complete control over who enters your property.

The Care Quality Commission completed an assessment of how our 3 regional live-in care businesses are managing the impact of COVID-19 in May/June 2020. In all 3 regions in England, the Emergency Support Framework (ESF) Summary Records include a positive response to every question asked and an equally positive overall summary.

What is the difference between live-in care and domiciliary care?

With live-in care, a care worker comes to live with you in your house. They support you with exactly the level of care you need, when you need it.

Because they’re living with you, they’re on hand 24/7, so you always have someone to talk to and support you. Your live-in care worker can help you with household tasks, such as shopping, cleaning, feeding pets or taking you to appointments.

With domiciliary care, a care worker comes in to support you an agreed number of times a day or week. They could come in to help you get up, washed and dressed in the morning, for example. They would then leave your home to go to another appointment. A different care worker might arrive to prepare you lunch or help you get ready for bed.

How do I know it's time for my loved one to receive 24-hour live-in care?

The following signs indicate that it may be time to consider a change from domiciliary care to 24-hour care at home:

  • Compromised balance or frequent imbalance, which may be a result of age, a neurological problem or an accident

  • Recent hospitalisation or stay in a rehabilitation facility after a stroke, fracture or heart attack

  • Frequent confusion or agitation in the dark or upon waking up in the middle of the night

  • Wandering from home, on foot or in a vehicle, and getting confused or lost

  • Frequent fainting

  • Fright or confusion over the short absences of family, friends or caregivers

Our 24 hour care at home for elderly and adults with extra needs is round-the-clock – overnight and daytime. Typical options for this form of dementia care or elderly care at home include a professional caregiver who attends to all the patient’s needs.

What is the cost of Live-in care?

The cost of the care depends on the level of care required. 

You may qualify for funding from your local authority or NHS. To learn more about the costs of Live-in care head over to our 'Funding your care' page

How do we choose a carer for you?

Our rigorous process makes sure we only recruit the right care workers, rejecting many more candidates than we recruit. We look for hard-working individuals with a special blend of compassion, common sense, reliability and a great sense of humour.

We will discuss a tailored package face-to-face with you. We want to fully understand your needs, home situation, likes and dislikes. Then we go away to consider which of our care workers would be the best match.

We have 700 trained and qualified live in carers on our books, all with their own mix of experience, qualifications, background and interests – there will be someone to suit you and your situation.